According to the Emergency Ordinance no. 34/2014 regarding the rights of consumers in the contracts concluded at a distance:
The consumer has the right to withdraw from this contract, without having to justify the decision of withdrawal and without incurring costs other than those provided in art.13 paragraph (3) and art.14 of GEO No.34 / 2014, within 14 days from the day on which the physical possession of the product comes without penalties and without invoking any reason. Thus, you can return it to be changed or to return the value of the product (less shipping costs). The costs for returning the products are borne by the customer.
To refund the money please let us know by email your bank account (ie: 24-character IBAN account, next to the card holder, ie: the person who ordered the product) and we will transfer your amount within 15 days from the date of issue of the reverse invoice. The money is returned exclusively by bank transfer.
General conditions for return:
The returned product must be in the same state in which it was delivered (in the original packaging, with all the accessories, with the labels intact and the documents that accompanied it).
The returned product must not have been worn / worn, damaged and have all the labels with which it was delivered attached. If the returned product has damaged or incomplete packaging, traces of wear, washing, scratches, blows, missing accessories, we reserve the right to refuse the return.
Also, in case of repeated returns (over 2 unfunded returns) we reserve the right to refuse to accept the return. The return of the products must be announced in advance by email at firstname.lastname@example.org.
After we receive your email, we will communicate in writing all the steps you need to take to return the products.